FAQ
Answers to general questions such as "Where I can buy a FENIX?"
Common Questions
Frequently Asked Questions
Get quick answers to the most common questions about our products, customization options, ordering process, and support services.
Our MOQ for OEM and private label orders is flexible, making it easy for both new and established businesses to get started. Contact us for MOQ details based on your customization needs.
Yes! We offer full customization services, including logo placement, packaging design, and branded display screens, to align with your brand identity.
The lead time for custom orders varies depending on the complexity. Typically, OEM orders are fulfilled within 3–4 weeks, while ODM projects may take longer.
Yes, all FENIX vaporizers come with a 1-year warranty. Our responsive support team ensures quick resolution of any issues during or after delivery.
You can request a quote directly through our homepage or email us at tony@weecke.com. We’ll respond promptly to discuss your needs and provide a tailored solution.
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+86 186 2032 2052
tony@weecke.com
Consult OEM/ODM or Wholesale with Our Sales Engineers
Let’s bring your ideas to life with our customization services or expand your product offering through wholesale partnerships. Our experienced sales engineers are ready to help you every step of the way.
Payment & Order
Frequently Asked Questions
We understand the importance of testing products before making a large purchase. While we don’t typically provide free samples, we do offer discounted sample units for qualified wholesale and business partners. Reach out to our team to discuss options that best suit your needs.
We offer a range of replacement parts, including mouthpieces, screens, and chambers, for most FENIX models. Contact our support team for more information on available parts and pricing.
If you’re interested in becoming an official distributor, please contact us with details about your business. We’ll be happy to discuss wholesale pricing, MOQ requirements, and any specific needs to support your retail efforts.
Yes, we serve clients worldwide and handle all necessary export documentation to ensure smooth delivery. We primarily export to North America, Europe, Japan, Australia, and New Zealand.
FENIX vaporizers are manufactured in facilities certified under ISO 9001, ISO 14001, ISO 13485, and MDSAP standards. These certifications guarantee that every device is built with high-quality, safe materials, including medical-grade components in the vapor pathway. Each vaporizer undergoes rigorous testing to ensure top durability, safety, and performance, giving you a product you can trust.
Yes, FENIX vaporizers come with a warranty to ensure customer satisfaction and quality assurance. Please refer to the specific model’s warranty details or reach out to our support team for further information on warranty terms.
No, we are a B2B wholesale-only manufacturer and do not offer retail sales. For individual purchases and warranty service, please buy from one of our authorized local resellers.
Lead time varies depending on order size and customization needs but typically ranges from 2–4 weeks. For specific timelines, please reach out to our sales team to discuss your order requirements.
For warranty service and support, please contact the reseller where you purchased the product. Authorized resellers are equipped to handle all support needs related to our products.
We only accept bank payment methods for qualified orders. For large orders, please consult with our sales team for specific payment terms.
