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Warranty Policy
After Sale Support
At FENIX, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. To ensure your experience with us is smooth and worry-free, we offer a one-year warranty on our products. Below are the details to help you understand and navigate our warranty policy.
Why Claim Your Warranty from Local Dealers?
We recommend contacting the authorized dealer or wholesaler where you purchased the product for the most efficient service. Dealers are stocked with extra free replacement units directly from us, ensuring faster resolution for any manufacturing defects.
Purchased from a Wholesaler?
- Please contact the store where you made your purchase to initiate the warranty process.
- Local distributors handle after-sales service directly to provide you with faster support.
Warranty Coverage
- Warranty Period: 1 Year from the date of purchase.
- What’s Covered: Manufacturing defects only.
- What’s Not Covered:
- Personal items, consumable goods, or attachments such as silicone rings and cartridges.
- Damage due to misuse, improper care, or accidents.
- Counterfeit products.
How to Claim Warranty Service
To process a warranty claim through your local dealer, please provide:
- A copy of the purchase receipt with the date of purchase.
- A photo of the serial number on the FENIX device.
- Photos or videos clearly showing the issue with the product.
If your purchase was made online or if a local dealer is not available:
- Fill out the warranty form on our website.
- We’ll coordinate with the distributor to ensure your issue is resolved promptly.
Troubleshooting Before Claiming Warranty
Check out our Help Center and Community Page for quick solutions to common issues. If the problem persists after following the troubleshooting steps, contact the dealer or initiate a warranty claim online.
Verify Your Product’s Authenticity
To avoid issues with counterfeit products, please compare the serial number on the device with the number on the package box. Only authentic products are eligible for warranty coverage.
Need Assistance?
If you have questions or need help with the warranty process, reach out to us at info@fenixvaporizer.com. We’re here to ensure your FENIX experience is seamless and satisfying.
